The same enquiry, two different mornings
When a customer messages several businesses at once, the first useful reply has the advantage.
Illustration of a typical enquiry. Your assistant uses your own approved answers.
From your price list to leads on your phone in 5 working days
You don't learn any software. You send what your staff already know, and approve what the assistant will say.
Send your information
Price ranges, services, service areas, hours and the 20 questions customers ask most.
We build your assistant
Trained only on your approved answers, with your colours and your WhatsApp number.
You approve every answer
Nothing goes live until you have tested it and signed off.
Leads reach you instantly
Each lead arrives on Telegram and email, with a one tap WhatsApp reply link.
What slow replies may be costing you
Move the sliders to match your business.
Estimated sales lost to slow replies
RM12,600 a month
21 after hours enquiries a month, about 4.2 going elsewhere, about 0.6 jobs. Lead Desk costs RM500 a month.
An estimate from the numbers you entered, not a promise of results.
Built for businesses where customers ask before they buy
Renovation and interior design
Answers the questions you hear every day: rough cost per kitchen or bathroom, free site visits, timelines, service areas. Captures the customer for a site visit.
Solar and home improvement
Asks for the monthly TNB bill and roof type, explains how sizing works, and captures the homeowner for a roof assessment. Never promises savings.
Any enquiry driven business
Car workshops, tuition centres, event vendors and similar. If customers message you with questions before paying, Lead Desk fits.
One package, no long contract
50% deposit to start, 50% before go live. The monthly fee covers hosting, fixes, answer updates, and AI and WhatsApp API usage. API usage is included for now; we may change how it is charged with 30 days written notice.
| What you get | Lead Desk |
|---|---|
| Price | RM2,000setup, then RM500 a month |
| AI assistant on your website, trained only on answers you approve | Included |
| Replies in English, Bahasa Malaysia and Chinese | Included |
| Collects name, phone, area, need and timeline, with a consent notice | Included |
| Lead sent to your phone by Telegram and email in seconds, scored hot, warm or cold | Included |
| 8am email of leads nobody has replied to yet | Included |
| WhatsApp Business app set up: greeting, away message, quick replies, labels | Included |
| Landing page for your ads, if you don't have a website | Included |
| AI assistant on the official WhatsApp Cloud API | Included |
| Lead dashboard with status tracking | Included |
| Automatic follow up email to every lead | Included |
| Monthly report: leads captured, after hours share, response times | Included |
What the assistant will never do
It is built to protect your reputation first.
Make up prices
It quotes only the ranges you approve and always says your team confirms the final price.
Pretend to be you
It is labelled as an assistant, never claims a person has read the message, and hands anything unclear to your team.
Misuse customer data
A consent notice appears before any details are collected. Your leads belong to you and are deleted after 12 months.
Questions owners ask
Do I need a website?
No. If you only have a Facebook or Instagram page, we set up a landing page for you. Point your ads and your bio link there, and the assistant handles the enquiries.
Does it work on WhatsApp?
Yes. Lead Desk sets up your WhatsApp Business app properly: greeting, away message outside hours, quick replies and labels. It also includes an AI assistant on the official WhatsApp Cloud API once Meta approves your business number. We never use unofficial WhatsApp tools that can get your number banned.
What if the AI says something wrong?
It answers only from answers you approve. It gives price ranges only where you allow it, always says your team confirms the final price, and passes anything outside its answers to you. You test and sign off before anything goes live.
Which languages does it speak?
English, Bahasa Malaysia and Chinese. It replies in the language the customer uses.
What about PDPA and customer data?
A consent notice appears before any details are collected. Each business's data is kept separate, you own your leads, and data is deleted after 12 months or earlier if you ask. Our agreement includes a data processing addendum.
How fast can it be live?
Ready for your review within 5 working days after you send your services, price ranges and the questions customers ask most.
Will the price change?
Setup and the monthly fee are fixed for your plan. AI and WhatsApp API usage is included for now. If we ever change how it is charged, you get 30 days written notice and can stop the service within that time.
Is there a long contract?
No. After go live it runs month to month, and either side can stop with 30 days notice.
What do I need to send you?
Your logo and a few project photos, your services with the price ranges you're happy to share, your service areas and hours, and the 20 questions customers ask most. We turn that into the assistant's answers for your approval.